For those people out there with broken e-bikes.
If you bought your system from us, we will work to ensure it gets back up and running properly. There are sometimes some little steps along the way that can confuse people, especially as they complete their first conversion or build. A few emails or quick phone calls usually does the trick, and you wouldn't need to pay for remote support.
But what if that's not enough? Are you gearing up for a tour? Trying to add a second motor? Building a vending cart? Adding solar panels (nice)? Fixing and ELF? Building or repairing something we've never seen before?
Then you won't be satisfied with a 10 minute phone call - you need us to stop what we're doing and help you out on something. You need TechSAAS by Sol Mobil. We created this entire program specifically so we could create a way to help people without having them physically need to come into our little workshop. So use it. We, like many in the industry, sincerely want to find a way to help everyone, while at the same time, making enough money to continually build & grow the company. We used to think it was ridiculous to charge money to talk to people on the phone, but it's always people who request it, and people who are super happy with the results. So, in time, remote support has grown into one of our most helpful services.
Please browse the flyer below for details on how to participate in the TechSAAS program. Thanks. This is the future of continued product support, especially as it relates to light electric vehicles.